Smile Stack support by BitPacha
For game questions, bug reports, purchase issues, or feedback, email support@bitpacha.com. For privacy and data requests, email privacy@bitpacha.com. Business proposals: business@bitpacha.com.
HOW TO CONTACT SUPPORT
In the game, open Settings → Contact → Email Support. The prepared message includes your support ID, app version, platform, device model, and locale. Please review it, describe what happened, and remove any details you do not want to send. Copy Support Info copies the same details if you prefer another email app.
For a purchase issue, include the App Store or Google Play order ID if available. Do not send passwords, verification codes, or payment-card details.
COMMON ISSUES
Try closing and reopening the game, checking your internet connection, and installing the latest update. Before deleting or reinstalling the game to resolve a ticket or purchase issue, contact us: the current anonymous ticket wallet is not automatically linked to a leaderboard account.
ACCOUNT OR DATA DELETION
In Smile Stack, open Settings → Privacy Settings → Delete Game Account. You can also email privacy@bitpacha.com if you no longer have the app or need help. See the Delete Account page for the steps and the data that is deleted or retained.
Privacy policy: use the Home page of this site.
Last updated: September 24, 2026
© 2026 BitPacha